Privacy Statement Policy

The University Centers of Excellence Medical Offices and Central California Faculty Medical Group (hereafter referred to collectively as “CCFMG”) are committed to protecting the privacy and accuracy of your personally identifiable information. Other than as required by laws that require disclosure, personally identifiable information is not disclosed without your authorization.

Information Collection and Use

Your information might be collected and used if you choose to pay your bill on-line from this website. CCFMG is providing this service in partnership with Bank of the West. Categories of information collected by the CCFMG Online Patient Billing Manager may include demographic information and some financial information. Specific personally identifiable information collected by CCFMG may include identifying patient information, patient Medical Record Number, your CCFMG Billing Account Number (used for patient identification and authentication), and your credit/debit card information (used to process payments). The collection of this information is governed by both State and Federal laws.

Additionally, CCFMG’s Online Patient Billing Manager web server may collect, at least temporarily, the following information: Internet Protocol (IP) address of the computer that is being used; web pages requested; referring web page; the browser that is being used; and the date and time. This information is collected to monitor your navigation of our web pages. We may use browser-IP-address information and anonymous-browser history to report information about site accesses and for profiling purposes. This information is generally used to improve web presentation and utilization. We also may use IP address information for troubleshooting purposes.

Disclosure of Collected Information

CCFMG’s Online Patient Billing Manager will not disclose or share personally identifiable information for any other purposes outside of payment without your authorization, except when disclosure is required by law. Your personally identifiable information will not be distributed or sold to third-party organizations.

Alternative Choice

Individuals who wish to use methods other than online enrollment may submit requests by phone or U.S. mail to the address provided on your paper billing statement.

Updating Personal Information

Questions regarding your options to review, modify, or delete previously provided personal information should be directed to the address provided on your paper billing statement.

Policy Changes

This privacy policy has been created and approved by Central California Faculty Medical Group Board of Directors, and may be updated without notice. Any revisions to this privacy policy will be posted at You may submit inquiries about this policy to our contact form.

Links to Other Sites

When using our website, you may encounter links to other web sites of organizations not directly affiliated with CCFMG. Please be aware that CCFMG is not responsible for the information practices of external organizations. We recommend you review the privacy statements of each external web site that collects personal information.