COVID-19 Information and Resources

At Central California Faculty Medical Group and University Centers of Excellence, our top priority is the health and safety of our patients, providers, and staff.

n an effort to provide updated information to patients and staff about frequently asked questions, policies and procedures, and the status of the COVID-19 pandemic, we have aggregated information from the Center for Disease Control and Prevention, Fresno County Department of Public Health, California Department of Public Health, and CCFMG Operations. Rest assured we are in close communication and working closely with the Fresno County Department of Public Health, Community Medical Centers, and UCSF Fresno to ensure we are following all recommendations to provide the best possible care for patients.

Update as of March 18, 2020
At this time, the City of Fresno's "shelter in place" advisory does not impact CCFMG or the University Centers of Excellence. As a health care organization we are considered an essential service and our University Centers of Excellence practice sites will remain operational for patient care. Patient appointments will not be impacted as they are considered an essential activity for City of Fresno residents. Please see the "Patient Appointments" section of this page for additional information.

Resources

U.S. Centers for Disease Control and Prevention
Updates for schools, businesses, travel and more.
U.S. Centers for Disease Control
California Department of Public Health
State and local public health information.
CA Dept. of Public Health
Fresno County Department of Public Health
Local updates and important resources.
Fresno Co. Dept. of Public Health

Local Health Care Partners

UCSF Novel Coronavirus (COVID-19) Resources
FAQs, policies, messages, and resources.
UCSF COVID-19 Microsite
Community Medical Centers
COVID-19 Information for patients and families.
Community Medical Centers

A Letter to our Patients

Patient Letter - English
A Letter to our Patients
Patient Letter - En Español
Una Carta para Nuestros Pacientes

Visitor Policies

University Centers of Excellence Clinics
At this time, visitors in the University Centers of Excellence clinics will be limited to one additional person per patient. All other visitors will be asked to wait outside or elsewhere. If a patient or the person with them has respiratory illness symptoms, we ask that they stay home and contact their primary care physician for further evaluation and/or treatment.

This policy can vary by office. Please contact the office if you have questions prior to your appointment. A list of all University Centers of Excellence clinics can be found here.

Central California Faculty Medical Group Corporate Office
The corporate office for Central California Faculty Medical Group will be limiting visitors. Anyone who is not an employee must call (559) 453-5200 prior to their visit. All nonessential visitors will be asked to reschedule their business for a later date.

Both of the above policies are effective March 13, 2020, and are subject to change based on available information.

Patient Appointments

Please be advised that patients may receive a call in the coming weeks to reschedule any non-essential appointments for a later date. This postponement of appointments will allow physicians and staff to provide the highest level of care to those who need it most.

If you would like to reschedule your appointment or do not feel well enough to attend, please call the office as soon as possible. No-show appointment fees will be temporarily waived at this time.

Patients who choose to come to their appointment will be screened for respiratory illnesses at each practice site, prior to their appointment. Patients may be asked to wait in a room away from other patients due to their symptoms. We appreciate our patients’ understanding through this process as we work to ensure the safety of our patients, providers, and staff.

These policies are effective beginning Monday, March 16, 2020, and are subject to change based on available information.

Patients and visitors entering a University Centers of Excellence clinic must wear a cloth mask or equivalent face-covering. For more information on our visitor policy, please see the section titled "Visitor Policies" on this page.

The Order of the Health Officer was amended on May 20, 2020. This amended order included more specific guidance on the masking policy for any places of business in Fresno County. For more information, please review Section 9 of the order amended on May 20, 2020 here

Telehealth appointments are now available at most offices! Please contact your provider's office for more information.

Due to the Covid-19 pandemic, we are urging our patients to use our Telehealth virtual services.

How does it work?

  • We can connect you with your physician via video visit through an easy to use app that can be downloaded on your smartphone, PC, or tablet.

What are some of the benefits?

  • By using this Telehealth service, you can stay home while still being seen by your doctor.
  • During this time when it’s important to limit social contact, we strongly encourage all patients to participate in Telehealth appointments.

Frequently Asked Questions About COVID-19

The 2019 novel coronavirus, or COVID-19, was first identified in Wuhan, China. There are many types of coronaviruses and some of the human coronaviruses can commonly cause mild upper-respiratory tract illnesses. COVID-19 has not previously been seen in humans and is therefore considered novel or new.

COVID-19 is spreading from person to person and coronaviruses are generally thought to be spread through respiratory droplets.

Current symptoms reported for patients with COVID-19 have included mild to severe respiratory illness with fever, cough, and difficulty breathing.

  • Call your primary care provider if you feel sick with fever, cough, or difficulty breathing, and have been in close contact with a person known to have COVID-19, or if you live in or have recently traveled from an area with ongoing spread of COVID-19.
  • Your healthcare professional will work with your state's public health department and CDC to determine if you need to be tested for COVID-19.
  • Utilize telehealth options if your insurance provides this to avoid further spread of illness.
  • For additional information, please watch this video from Rais Vohra, MD, Interim Health Officer at the Fresno County Department of Public Health. 

Patients or individuals who feel ill must go to the FCDPH as they are the only entity capable of testing patients for the virus at this time. There are no testing locations at Community Regional Medical Center, Clovis Community Medical Center, or any other hospital at this time.

Currently, there is one individual in Fresno County that has tested positive for COVID-19. Their symptoms appear to be mild,  and they are recovering at home. The county is actively monitoring this individual and their close contacts, of whom all have accepted self-quarantine.

  • Have supplies on hand.
  • Talk to your health care provider to see if you can get extra necessary medications to have on hand in case there is an outbreak and you need to stay home for an extended period. Consider mail-ordering medications if this isn't possible.
  • Take stock of what over-the-counter medicines you have at home to treat fevers or other symptoms.
  • Have enough household necessities and groceries on hand so you can be prepared to stay home for an extended period.
  • Wash your hands for at least 20 seconds with soap and warm water, especially after you sneeze, cough, blow your nose, or have been in a public space.
  • If soap and water are not available, use hand sanitizer that contains at least 60% alcohol.
  • Avoid touching high-touch surfaces in public places like elevator buttons, door handles, handrails, shaking hands, etc. Use a tissue or your sleeve to cover your hands if you must touch something.
  • Avoid touching your eyes, nose, face, etc.
  • Clean and disinfect your home and work station to remove germs.
  • Avoid crowds, especially in poorly ventilated spaces.

Frequently Asked Questions About Billing

At this time, to protect patients and staff we will not be accepting in-person payments at our corporate office. Patients can pay their bill by calling us at (559) 453-5231, visit us online at https://my.universitymds.com/pcisportal.site/quickpay, or by mail at 2625 E. Divisadero St. Fresno, CA 93721.

No, at this time CCFMG is waiving late fees for patient bills.

Please contact our Customer Service representatives at (559) 453-5231. They will be able to help answer questions regarding patient statements during this time.

Please contact our Customer Services representatives at (559) 453-5231.