Office Supervisor – University Pediatric Specialists

Full Time Fresno, CA Currently Available

JOB PURPOSE: Responsible for the day to day management of staff and office operations to ensure a productive and patient-centered environment.

• High School diploma or equivalent. Associate’s or Bachelor’s degree in health or business administration preferred.
• Minimum three years experience as a supervisor in a physician office or similar healthcare setting.

Performance Requirements:
• Knowledge of basic accounting procedures, medical billing and coding practices.
• Knowledge of basic medical practices, terminology and reimbursement policies.
• Knowledge of a variety of medical office procedures, laboratory and testing procedures.
• Intermediate computer skills with knowledge and experience in medical billing software and MS Word applications.
• Skill in planning, organizing, delegating and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in problem solving.
• Exceptional customer service skills.
• Ability to interact with patients, medical and administrative staff, and the public effectively.
• Ability to set priorities among multiple requests.

Physical Requirements:
• Involves sitting approximately 80 percent of the day, walking or standing the remainder. Some bending, stooping, and lifting up to 15 pounds.

Equipment Operated:
• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment:
• Position in a well lighted medical office environment. Possible exposure to communicable diseases, biohazards, and other conditions common in a medical office setting. Frequent contract with a variety of people.


• Monitor and coordinate office staffing needs with respect to patient demand, physician schedules and available support staff. Recommend need for additional support staff to Faculty Practice Director (FPD).
• Provide status updates regularly to Faculty Practice Director, and work toward achieving performance improvement goals.
• Evaluate office operations, monitor trends, and implement changes as required to improve practice operations and patient flow.
• Ensure accurate and timely submission of all physician charges and deposits to the administrative office. Communicate with FPD and billing personnel on any outstanding issues.
• Act as a liaison to patients, site physicians, administrative support and billing personnel, insurance providers and outside vendors to ensure good communication and efficient workflow practices.
• Provide timely feedback regarding performance and ensure staff is provided with the necessary training, and resources to perform their job duties.
• In conjunction with Faculty Practice Director, coordinate the purchase of office supplies and maintenance of office supply inventory.
• Approve invoices from outside vendors and submit check requests to accounts payable for payment.
• Actively participate in physician and departmental meetings, when appropriate
• Develop and adhere to a schedule for regular office staff and physician meetings.
• Promote the mission, values and foundations of CCFMG at all levels in the organization and to our internal and external customers.
• Oversee and assist with incoming and outgoing referrals, scheduling of hospital procedures.
• Oversee and assist with insurance eligibility verification and data entry.
• Ensure staff consistently follows proper procedures for copay, deductible, deposit and outstanding balance collections.
• Perform front office duties as needed to maintain effective patient flow.

Interested candidates should click on the application icon below to submit your CV for consideration.

Jennifer Haddadin, Human Resources Administrator F: (559) 453-5233 Apply For This Position
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