Office Supervisor – University Pediatric Specialists
JOB PURPOSE: Responsible for the day to day management of staff and office operations to ensure a productive and patient-centered environment.
JOB QUALIFICATION REQUIREMENTS:
• High School diploma or equivalent. Associate’s or Bachelor’s degree in health or business administration preferred.
• Minimum three years experience as a supervisor in a physician office or similar healthcare setting.
• Knowledge of basic accounting procedures, medical billing and coding practices.
• Knowledge of basic medical practices, terminology and reimbursement policies.
• Knowledge of a variety of medical office procedures, laboratory and testing procedures.
• Intermediate computer skills with knowledge and experience in medical billing software and MS Word applications.
• Skill in planning, organizing, delegating and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in problem solving.
• Exceptional customer service skills.
• Ability to interact with patients, medical and administrative staff, and the public effectively.
• Ability to set priorities among multiple requests.
• Involves sitting approximately 80 percent of the day, walking or standing the remainder. Some bending, stooping, and lifting up to 15 pounds.
• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
• Position in a well lighted medical office environment. Possible exposure to communicable diseases, biohazards, and other conditions common in a medical office setting. Frequent contract with a variety of people.
• Monitor and coordinate office staffing needs with respect to patient demand, physician schedules and available support staff. Recommend need for additional support staff to Faculty Practice Director (FPD).
• Provide status updates regularly to Faculty Practice Director, and work toward achieving performance improvement goals.
• Evaluate office operations, monitor trends, and implement changes as required to improve practice operations and patient flow.
• Ensure accurate and timely submission of all physician charges and deposits to the administrative office. Communicate with FPD and billing personnel on any outstanding issues.
• Act as a liaison to patients, site physicians, administrative support and billing personnel, insurance providers and outside vendors to ensure good communication and efficient workflow practices.
• Provide timely feedback regarding performance and ensure staff is provided with the necessary training, and resources to perform their job duties.
• In conjunction with Faculty Practice Director, coordinate the purchase of office supplies and maintenance of office supply inventory.
• Approve invoices from outside vendors and submit check requests to accounts payable for payment.
• Actively participate in physician and departmental meetings, when appropriate
• Develop and adhere to a schedule for regular office staff and physician meetings.
• Promote the mission, values and foundations of CCFMG at all levels in the organization and to our internal and external customers.
• Oversee and assist with incoming and outgoing referrals, scheduling of hospital procedures.
• Oversee and assist with insurance eligibility verification and data entry.
• Ensure staff consistently follows proper procedures for copay, deductible, deposit and outstanding balance collections.
• Perform front office duties as needed to maintain effective patient flow.