Medical Assistant/Front Office Specialist – University Dermatology Associates

Full Time Fresno, CA Currently Available

JOB PURPOSE: A nonexempt position responsible for preparing patients for exams and procedures; assisting physicians with procedures; taking necessary vital signs and measurements; obtaining and processing lab specimens; greeting and directing patients; checking patients in/out; answering the telephone; data entry of patient demographic information; scheduling appointments, tests and procedures; assisting physician in any other way to ensure effective patient flow.


• High School diploma or equivalent.
• Graduation from an accredited two-year medical assistant program.

Experience & Certifications:
• Two years work related experience required.
• Current CPR certification required.
• Experience in a dermatology office preferred.
• Certified California Medical Assistant preferred.

Performance Requirements:
o Knowledge of health care field, medical terminology and medical office protocols & procedures.
o Knowledge of specific assisting tasks related to the particular specialty medical practice.
o Basic knowledge of MS Office, Word and Excel.
o Bi-lingual English / Spanish preferred.
o Skill in performing medical assistant tasks appropriately and within the Medical Assistant Scope of Practice.
o Tact and diplomacy with interpersonal interactions.
o Ability to learn and retain information regarding patient care procedures.
o Ability to plan, prioritize and complete designated tasks.
o Ability to demonstrate compassion and patience when dealing with patients and patients’
o Ability to project a pleasant and professional image.
o Ability to use multi-line phone system, including transferring calls.
o Ability to speak clearly and loudly enough to be heard and understood by callers and patients.

Physical Requirements:
• Considerable time spent walking and standing for up to four to six hours per day. Some bending, squatting and stooping.
• Must be able to use appropriate body mechanics when making necessary patient transfers and assisting patients with walking, dressing, etc.
• Must be able to lift up to 35 pounds.

Equipment Operated:
• Standard medical exam/office equipment including computers, fax machines, copiers, printers, telephone systems and may include computerized health information management system for medical records, etc.

Work Environment:
• Combination of medical office and exam/procedure room settings. Position is in a well-lighted, well ventilated space.


• Welcomes patients, visitors, physicians and staff in a warm, friendly and professional manner.
• Rooms patients upon arrival, documenting patient’s vital signs and chief complaint in the patient’s chart. Confirms current medication list and any additional information as instructed by the physician.
• Assumes responsibility for assisting physicians with procedures and tests within the Medical Assistant Scope of Practice.
• Two days prior to patient’s appointment, reviews patient’s chart and checks that all pertinent information is up-to-date including current referrals and test results.
• Orders outside testing, obtaining any authorization needed and notifies patient of scheduled appointments.
• Reviews charts at the end of each patient day, completing any physician requests.
• Pulls prescription refill requests and obtains approval from physician to refill.
• Calls or faxes in any orders approved by physician.
• Checks voice mail messages regularly throughout the day and addresses/responds to all inquiries by the end of each day.
• Completes doctor’s disability reports and places a copy of report in patient’s chart.
• Assists in routing completed billing sheet to the appropriate location.
• Maintains clean work area and cabinets.
• Cleans and sterilizes instruments.
• Maintains OSHA logs and keeps up to date for compliance.
• Restocks patient rooms with supplies on a daily basis.
• Inventories and orders medical and office supplies as needed.
• Checks assigned physicians mail on a daily basis and notifies physician of patients’ lab and test results; meeting times; etc.
• Monitors physician’s schedule on a daily basis.
• Answers the telephones by the third ring in a friendly, professional manner.
• Takes complete and accurate messages with the current date and time and delivers messages to the appropriate party as soon as possible.
• Schedules patient appointments for each physician, using their individual protocols. When booking a new patient appointment, sends a new patient information packet.
• At patient check-out, schedules any follow-up appointments with providers.
• Performs data entry of patient demographics, referrals and billing information.
• Sorts and distributes incoming faxes and mail.
• Balances cash drawer daily and prepares daily deposit. Maintains cash log records for manager’s review.
• Makes appointment confirmation calls as needed.
• Documents “no shows” in PCIS system and in the patient’s chart. Calls or sends “no show” letter per office policy and retains copy of letter for patient’s chart.
• Assembles charts and keeps front desk well supplied with office supplies.
• Provides back-up assistance to other office staff members and performs other administrative duties as assigned.

Interested candidates should click on the application icon below to submit your CV for consideration.

Jennifer Haddadin, Human Resources Administrator F: Apply For This Position
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