Front Office Specialist/Sleep Tech Assistant – University Sleep and Pulmonary Associates

Full Time Fresno, CA Currently Available

JOB PURPOSE:
A nonexempt position responsible for greeting and directing patients, answering the telephone, data entry of patient demographic information and other administrative duties in support of the front office operations, assisting a Polysomnographer Technician in ordering C-pap machines, obtaining insurance authorizations as required, and assisting with downloads of C-pap machine data and sleep studies.

JOB QUALIFICATIONS

Education:
• High School diploma or equivalent.
• Graduation from an accredited EMT program preferred or
• Graduation from an Medical Assistant Program

Experience & Certifications:
• Medical Assistant certification required.
• Current CPR certification required.
• Minimum two years of work-related experience in a medical office preferred.

Performance Requirements:

Knowledge:
• Knowledge of health care field, medical terminology and medical office protocols & procedures.
• Knowledge of specific assisting tasks related to the particular specialty medical practice.
• Comply with applicable laws, guidelines and standards regarding safety/infection control issues.
• Follow HIPPA policies to maintain the privacy and security of patient information.
• Bi-lingual English / Spanish preferred.

Skills:
• Excellent customer service skills
• Tact and diplomacy with interpersonal interactions.
• Able to work hands-on with patients.
• Good verbal and written communication skills.
• Basic computer skills and basic knowledge of MS Office, Word and Excel.

Abilities:
• Ability to learn and retain information regarding patient care procedures.
• Ability to plan, prioritize and complete designated tasks.
• Ability to demonstrate compassion and patience when dealing with patients and patient’s families.
• Ability to project a pleasant and professional image.
• Ability to operate standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements:
• Considerable time spent walking and standing for up to four to six hours per day.
• Must be able to use appropriate body mechanics when making necessary patient transfers and assisting patients.
• Must be able to lift up to 35 pounds.
• Frequent interaction with a varied and diverse patient population.
• Employee may be exposed to chemical vapors such as cleaning and disinfecting solutions. There may also be skin contact with these substances.
• Employee may be exposed to infectious agents including bloodborne pathogens

Equipment Operated:
• Standard medical exam/office equipment including computers, fax machines, copiers, printers, telephone systems and may include computerized health information management system for medical records, etc.

Work Environment:
• Combination of medical office and exam/procedure room settings. Position is in a well-lighted, well ventilated space.

Responsibilities

• Welcomes patients, visitors, physicians and staff in a friendly and professional manner.
• Answers the telephones by the third ring in a friendly, professional manner.
• Takes complete and accurate messages with the current date and time and delivers messages to the appropriate party as soon as possible.
• Schedules patient appointments for each physician, using their individual protocols. When booking a new patient appointment, sends a new patient information packet.
• Sorts and distributes incoming faxes and mail.
• Makes patient confirmation calls as directed.
• Rooms patients upon arrival. Confirms current medication list and any additional information as instructed by the physician.
• Review the patient’s history and verify the medical order.
• Follow sleep center protocols related to patient care.
• Obtains imaging CD’s and files for physician to evaluate patient prior to patient’s visit.
• Orders C-pap machines and obtains any authorizations needed.
• Returns patient calls in efficient manner.
• Calls or faxes in any orders approved by physician.
• Downloads C-pap machine data and sleep studies.
• Cleans and sanitizes sleep equipment according to written protocols.
• Maintains OSHA and any other required logs.
• Inventories and orders medical supplies as needed.
• Monitors the schedule on a daily basis.
• Maintains clean work area and cabinets.
• Provides back-up assistance to other office staff members and performs other administrative duties as assigned.

Interested candidates should click on the application icon below to submit your CV for consideration.

Jennifer Haddadin, Human Resources Administrator F: Apply For This Position
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