Floater (Back & Front Office) – University Centers of Excellence

Full Time Fresno, CA Currently Available

JOB PURPOSE: A nonexempt position responsible for providing front office or back office assistance at assigned University Centers of Excellence practice sites.
Back Office: Prepares patients for exams and procedures; assists physicians with surgeries and procedures; takes necessary vital signs and measurements; obtains and processes lab specimens; schedules appointments, tests and procedures; assists physician in any other way to ensure effective patient flow.
Front Office: Greets and directs patients, checks patients in and out, answers the telephone, data entry of patient demographic information and other administrative duties in support of the front office operations.

JOB QUALIFICATION REQUIREMENTS:
Education:
• High school diploma or equivalent.
• Graduation from an accredited two-year medical assistant program.
Experience:
• Minimum two years work-related experience.
• Current CPR certification required.
• Experience in a Multi-Specialty and/or Surgical practice a plus.
• Certified California Medical Assistant preferred.
• Must maintain a valid State of California driver’s license and at least the minimum auto insurance as required by California law if using personal vehicle for CCFMG business.

Performance Requirements:
Knowledge:
• Knowledge of health care field, medical terminology and medical office protocols & procedures.
• Knowledge of specific assisting tasks related to the particular specialty medical practice.
• Basic knowledge of MS Office, Word, Excel, Outlook and the Internet.
• Bi-lingual English / Spanish a plus.

Skills:
• Skill in performing medical assistant tasks appropriately and within the Medical Assistant Scope of Practice.
• Ability to use multi-line phone system, including transferring calls.
• Ability to speak clearly and loudly enough to be heard and understood by callers and patients.
• Ability to establish effective working relationships with patients, employees, physicians and the public.
• Skill in using computer programs and applications.
Abilities:
• Ability to use multi-line phone system, including transferring calls.
• Ability to plan, prioritize and complete designated tasks.
• Ability to prioritize and perform multiple tasks simultaneously.
• Ability to speak clearly and loudly enough to be heard and understood by callers and patients.
• Ability to establish effective working relationships with patients, employees, physicians and the public.
• Ability to demonstrate compassion and patience when dealing with patients and patients’ families.
• Ability to project a pleasant and professional image.

Physical Requirements:
• Some bending, stooping and must be able to lift up to 35 pounds.
• Must be able to use appropriate body mechanics when assisting patients from a sitting position to exam room and/or exam table, assist patients from a prone position on table to a sitting or standing position, making necessary patient transfers and assisting patients with walking, dressing, etc.
• Front Office duties involve sitting approximately 80 percent of the day, walking or standing the remainder.
• Back Office duties involve considerable time spent walking and standing for up to four to six hours per day.

Equipment Operated:
• Standard medical exam/office equipment including computers, fax machines, copiers, printers, telephone systems and may include computerized health information management system for medical records, etc.

Work Environment:
• Combination of medical office and exam/procedure room settings. Position is in a well-lighted, well ventilated space.

Responsibilities

• Welcomes patients, visitors, physicians and staff in a warm, friendly and professional manner.
• Answers the telephones in a friendly, professional manner.
• Takes complete and accurate messages with the current date and time and delivers messages to the appropriate party as soon as possible.
• Schedules patient appointments for each physician, using their individual protocols.
• Makes appointment confirmation calls as needed.
• Pulls charts one week prior to patient’s appointment. Prepares the chart, checking for insertion of current referral authorizations, lab work, imaging CDs, reports and any other testing results.
• Obtains any imaging CDs and files for physician to evaluate patient prior to patient’s visit.
• At patient check-in, completes and/or updates patient information in chart for the medical assistant; checks authorizations and scans into patient account; accepts co-payments; makes copy of insurance information/card; follows “Red Flag” policy confirming patient’s identification, including taking patient’s photo and verifying two forms of identification.
• Rooms patients upon arrival, documenting patient’s vital signs and chief complaint in the patient’s chart. Confirms and reconciles current medication list and any additional information as instructed by the physician.
• Assumes responsibility for assisting physicians with procedures and tests within the Medical Assistant Scope of Practice
• Orders outside testing, obtaining any authorization needed and notifies patient of scheduled appointments, as needed, and maintains any required documentation in Excel spreadsheet “testing” log.
• Reviews charts at the end of each patient day, completing any physician requests.
• Pulls prescription refill requests and obtains approval from physician to refill.
• Calls or faxes in any orders approved by physician.
• Checks voice mail messages regularly throughout the day and addresses/responds to all inquiries by the end of each day.
• Documents “no shows” in PCIS system and in the patient’s chart. Calls or sends “no show” letter per office policy and retains copy of letter for patient’s chart.
• Sorts and distributes incoming faxes and mail.
• Performs data entry of patient demographics, referrals and billing information.
• Batches encounter forms for the billing office and assists in routing completed billing sheet to the appropriate location.
• Completes doctor’s disability reports and places a copy of report in patient’s chart.
• Cleans and sterilizes instruments.
• Maintains OSHA logs and keeps up to date for compliance.
• Maintains clean work area and cabinets.
• Maintains, cleans and organizes the patient reception area as needed. Ensures video loop in waiting area is running.
• Restocks patient rooms with supplies on a daily basis.
• Inventories and orders medical and office supplies, as needed.
• Checks assigned physician’s mail on a daily basis and notifies physician of patients’ lab and test results, meeting times, etc.
• Monitors physician’s schedule on a daily basis.
• Provides back-up assistance to other office staff members and performs other administrative duties as assigned, including back up telephone coverage for front office.
• Will drive from one practice site to another practice site or to Corporate Office as needed.
• Promotes the purpose, values and foundations of CCFMG at all levels of the organization and to our customers.

Interested candidates should click on the application icon below to submit your CV for consideration.

Jennifer Haddadin, Human Resources Administrator F: (559) 453-5233 Apply For This Position