COVID-19 Information & Resources for CCFMG Employees & Providers

CCFMG Providers & Staff

Our top priority is the health and safety of our patients, providers, and staff.

This page will provide you with the most up-to-date information regarding how CCFMG is working to protect the health of our community through the ongoing COVID-19 pandemic.

Below, you will find CCFMG's policies and recommendations on vaccines, masking, and more, along with the ways to take your COVID-19 Daily Screenings.

If this page did not provide an answer to your question, please contact your direct supervisor.

CCFMG COVID-19 Dashboard

Updated as of 1/13/22 

These numbers include CCFMG administrative staff, University Centers of Excellence staff, advanced practice providers, and faculty physicians. Some of those included in CCFMG’s dashboard numbers may also be included in UCSF Fresno’s and/or Community Health System’s Dashboard Snapshot.

For questions or concerns, please contact (559) 478-2463 or Covid-19@ccfmg.org.

Resources, Policies & Recommendations

The policies and resources listed below are subject to change based on available information regarding the COVID-19 outbreak and response.

Both of the policies listed below are effective March 13, 2020, and are subject to change based on available information.

University Centers of Excellence Practice Sites

At this time, visitors in the University Centers of Excellence clinics will be limited to one additional person per patient. All other visitors will be asked to wait outside or elsewhere. If a patient or the person with them has respiratory illness symptoms, we ask that they stay home and contact their primary care physician for further evaluation and/or treatment.

This policy can vary by office. Please contact the office if you have questions. A list of all University Centers of Excellence clinics can be found here.

Central California Faculty Medical Group Corporate Office

The corporate office for Central California Faculty Medical Group will be limiting visitors and non-essential personnel. Anyone who is not an employee must call (559) 453-5200 prior to their visit. Some visitors will be asked to reschedule their business for a later date.

Updated 3/10/21: Although the CDC has recently advised that people who are fully vaccinated may discontinue wearing masks during personal interactions, CCFMG will continue to follow the State and County Public Health guidelines as well Cal/OSHA requirements to continue wearing masks in the workplace regardless of vaccination status.

Anyone entering a CCFMG-managed location, including the administrative corporate office, must wear a cloth mask or equivalent face covering. Facial coverings must cover the mouth and the nose and must be worn at all times unless when eating or drinking in a non-congregate setting like a breakroom or shared work area.  This policy is enforced for both employees and guests/vendors/patients visiting any CCFMG location.

For more information, please visit the announcement for the Regional Stay at Home Order page. 

For tips on how to properly wear a face mask, watch this video from Dr. Kenny Banh, emergency medicine faculty.

COVID-19 Vaccination Mandate Information

Information on California Department of Public Health Order for mandated vaccines for health care workers and ReturnSafe.

If you lost your COVID-19 vaccine card or would like to keep a digital copy of your vaccine card readily available, you can download a QR code and a digital version of your card by visiting https://myvaccinerecord.cdph.ca.gov.

Below are the forms needed to complete a COVID-19 Vaccine Exemption or Deferral Request. Please follow all directions on each applicable form and submit them to the COVID-19 inbox at COVID-19@ccfmg.org by Thursday, September 30.

Forms to be filled out by CCFMG employees:

Forms to be filled out by a health care professional:

If you are scheduled to be off or absent from work during regularly scheduled testing times, please email the COVID-19 Task Force at covid-19@ccfmg.org to arrange for testing to be completed. If there are any questions, please feel free to contact the COVID-19 Hotline at covid-19@ccfmg.org.

*This testing schedule is subject to change based on staffing and availability. 

ReturnSafe

Information regarding the ReturnSafe platform.

ReturnSafe is a cloud-based software that CCFMG will begin to use to track vaccination status, testing results, and daily employee screening information. All employees will need to create an account when the program is launched to submit their information. This program can be accessed on the desktop, the preferred method, or through a free mobile app.

The ReturnSafe website and app are user-friendly and efficient alternatives for COVID-19 vaccine verification and testing result tracking.

To view a PDF of these instructions, please click here. 

Please follow these simple steps to access the web or install and use the ReturnSafe app:

  • Navigate to ReturnSafe
    • Web (Mobile or Desktop/Laptop):
    • Android App Users:
      • Install the app from the Google Play Store.
      • Proceed to step 2 below.
    • iPhone App Users:
      • Install the app from the Apple App Store.
      • Proceed to step 2 below.
  • On the website or mobile app, click Find My ReturnSafe Space and enter the following code: ccfmg (all lower case).
  • Log in using your name, email (company email preferred), and cell phone number.
  • Enter the security code sent to your cell phone number.

If you have the following symptoms: fever >100.4 in the past 24 hours, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea, vomiting or diarrhea, or were exposed to COVID-19, stay home and notify your supervisor for guidance.

If using the app each day, plan to complete the short screening survey (1-2 minutes) after clocking in for your shift or entering the building. Note: If ReturnSafe sends you a text message for verification purposes, you can submit a reimbursement. All survey responses are confidential and accessible only to designated administrators.

If using the web-based version, clock in and use the website to answer the daily screening survey via desktop or laptop. Note: If ReturnSafe sends you a text message for verification purposes, you can submit a reimbursement. All survey responses are confidential and accessible only to designated administrators.

If you have any questions about the screening survey, the resulting recommendations, or our privacy policies, please contact your supervisor and/or email the COVID Hotline (559) 478-2463 or email covid-19@ccfmg.org. If you have any technical issues while installing or using ReturnSafe, please visit https://support.returnsafe.com or email support@returnsafe.com for assistance.

Please visit the website or install ReturnSafe and complete the registration and screening process before your next office visit. Together we can maintain a safe and healthy working environment at CCFMG!

To view a PDF of these instructions with photo guidance, please click here. 

Using Edge or Chrome web browser, go to https://desktop.returnsafe.com or open the app if you have it downloaded.

Have your vaccine documentation or other documents ready to upload.

  • Click on Find My ReturnSafe Space.
  • Enter ccfmg, in all lower case.
  • Verify the CCFMG logo and click "Sign In."
  • Enter your first and last name, company cell phone number (if available,) and company (preferred) email address. Click "Sign In."
  • Enter your verification code sent to you in a text and click "Verify".
    • Click on "Send Another Code" if you have not received a text within 30 seconds. 
  • You will begin the Screening Questions.
    • During your initial login, you will be asked to provide your vaccine information, COVID-19 test within the last 14 days, or exemption status.
    • If you do not have your documentation ready to upload, you may go in at a later date to upload your documents.
    • Once this information is captured, you will only be asked your daily screening questions.

To view a PDF of these instructions with photo guidance, please click here. 

Using the website address https://desktop.returnsafe.com on your web browser or App.

To upload your vaccine information, you will be asked the following:

  • Sign in with your name, cell phone number, and email address.
  • Have you been fully vaccinated against COVID-19 (at least 2 weeks since your final dose)?
    • Answer yes or no.
    • If you have only received the first dose of a two-dose series, select yes.
  • When did you receive your final vaccine shot?
    • Provide the date of your second dose of the vaccine.
    • If you have only received the first dose of a two-dose series, select the date of the scheduled second dose. 
  • What was the vaccine type?
    • Provide the brand of vaccine you received
      • Moderna
      • Pfizer
      • Johnson & Johnson (Janssen)
  • Do you have your vaccine record available to upload?
    • Answer yes or no.
  • Please upload a photo of your vaccine record.
    • Click "Next."
    • Please do not select a PDF to upload in the next step. 
  • Choose how you would like to upload your information.
    • Choose one of the following if using the app:
      • Choose from Library
      • Take a Photo
      • Choose a File

Next will be your daily screening questions:

  • Have you had a fever > 100.4 in the past 24 hours?
    • Answer yes or no.
  • In the past 14 days have you had 1 or more of these symptoms which is new or not explained by a preexisting condition?
    • Check all symptoms that apply.

Based on your answers to these questions, you will either receive a message to "Come To Work" or "Stay At Home."

If you'd like to verify your vaccine information was submitted successfully for review, click on the "Vaccine" tab at the bottom of the screen in the app-based platform.

Please note that this tab will only appear in the app, it will not appear on the web-based platform. 

To view a PDF of these instructions with photo guidance, please click here. 

Using Edge or Chrome web browser, go to https://desktop.returnsafe.com Or open the app if you have downloaded it. Have your vaccine documentation or other documents ready to upload.

  • Answer the following question and click “next”.
  • Have you been fully vaccinated against COVID-19 (at least 2 weeks since the final dose of your initial vaccine series)?
  • Click on the calendar button, select the date of your most recent booster and click "next."
  • Select which vaccine type you received for your booster and click "next."
  • When asked "Do you have your vaccine record available to upload?" click "Yes" to upload your vaccine card and click "next."
  • Upload a photo of your vaccine card that shows your booster shot or take a picture of it with your cell phone or web camera. Wait for the picture to upload before clicking “next”, the photo may take 10-30 seconds to appear.
    • You can also upload a screenshot from the CARES website.
    • If your vaccine card has your vaccine series and booster shot on the front of the card, you will select “no” on A under the "Uploading Documents" section.
  • Select the option for your booster vaccine series and click “next”.
  • Uploading Documents:
    • A. If your vaccine card has your vaccine series and booster on the front of the card, select “no” and “next”.
    • B. If your vaccine series and booster are on separate cards or the front and back of your card, you will need to capture the vaccine portion on your card.
  • Congratulations and well done! Your answers and picture will appear once you have answered all of the questions.
    • You can always click on the Vaccine tab and update your answers and pictures at any time.

To view a PDF of these instructions with photo guidance, please click here. 

Using Edge or Chrome web browser, go to https://desktop.returnsafe.com or open the app if you have it downloaded.

To upload your approved vaccine exemption information, you'll be asked the following:

  • Sign in with your name, cell phone number, and email address.
    • Be prepared to upload your vaccine exemption information.
  • Have you been fully vaccinated against COVID-19 (at least 2 weeks since your final dose)?
    • Answer no.
  • Do you have an approved vaccine exemption?
    • Answer yes or no.
  • Upload your exemption record.
    • Click "Next."
  • Upload a photo of your exemption record.

If you have an approved exemption, you will be required to do surveillance testing once a week. The following steps will guide you on how to upload your weekly testing results. 

  • Do you have a new COVID-19 surveillance test result to upload for the 7-day test requirement?
    • Only answer "Yes" when you have completed the required weekly testing.
    • Answer "No" the following day to prevent from having to upload the test results daily during check-in.
  • Enter the result status and proceed to the daily screening questions.

To view a PDF of these instructions with photo guidance, please click here. 

Using Edge or Chrome web browser, go to https://portal.returnsafe.com/.

Reviewing the Dashboard:

  • Date Range – Today’s date will automatically be your default date. You can click on the calendar to select a date range.
  • Users that have checked in – This will show you how many users have checked in for the date selected.
  • Come to Work – This will allow you to see how many users were cleared to “Come to Work"

Reviewing the users that have been checked in: 

  • Here you will see who all has checked in for today by user, email, phone, date, and recommendation.
    • You can search or sort by clicking on the column header.
    • Note: You can filter who you want to view by selecting the filters button. The user you select will default at your next login. 

COVID-19 Vaccine FAQs & Resources

Information on the safety and efficacy of the COVID-19 vaccines, FAQs, and resources on vaccine availability to clinicians and staff.

Dr. Geetha Sivasubramanian, Dr. Alan Kelton, and Dr. Christina Maser answer frequently asked questions about the COVID-19 vaccines.

Vaccine FAQs
FAQs from the CDC about the COVID-19 vaccines.
FAQs
Myths vs. Facts
Myths vs. facts about the COVID-19 vaccines.
Myths vs. Facts

Informational resources about the COVID-19 Vaccines:

  1. COVID-19 Vaccines, They're Our Best Shot by Geetha Sivasubramanian, MD, Infectious Disease
  2. Vaccines and Pregnancy: https://youtu.be/EHSVtJSHu3M
  3. Vaccine and Infertility: https://youtu.be/pW95_AFxYfQ
  4. Vaccine and Placenta: https://youtu.be/QoqA7FC10-M
  5. COVID-19, Fertility & Pregnancy: https://youtu.be/5Ay73ReB90A

CCFMG is now offering COVID-19 vaccines to our employees. Please contact Irene Moreno, Clinical Quality and Compliance Director,  at (559) 478-2463 or Covid-19@ccfmg.org to request a vaccine.

If you have any questions or concerns, please reach out to your direct supervisor or contact (559) 478-2463 or Covid-19@ccfmg.org.

Local COVID-19 Testing Sites

Please check the Fresno County Department of Public Health website for COVID-19 testing sites. Please seek additional care from your primary care provider if symptoms worsen or persist.

Informational Resources

U.S. Centers for Disease Control and Prevention
Updates for schools, businesses, travel, and more.
U.S. Centers for Disease Control
Fresno County Dept. of Public Health
Local updates and important resources.
Fresno Co. Dept. of Public Health
CDC COVID-19 Information for Health Care Professionals
Information and guidance for health care professionals.
CDC COVID-19 Info for Health Care Professionals
California Department of Public Health
State and local public health information.
California Dept. of Public Health

Local Health Care Partners

UCSF Fresno COVID-19 Resources
Updates, resources, and policies.
UCSF Fresno Resources
Community Health System
COVID-19 Information for patients and families.
Community Medical Centers